Messages and fixes
| Message | What to do |
|---|---|
| “Choose an audio or video file: MP3, M4A, AAC, WAV, FLAC, OGG, AIFF, WEBM, MP4, M4V, MOV, MKV.” | Convert the file to one of these formats. |
| “Songs can be up to 20 minutes long.” | Trim the recording to 20 minutes or less. |
| “This video has no audio track. Choose a file with sound.” | Use a video with a soundtrack. |
| “Jam couldn’t read the audio in this file. Try another file or format.” | The file may be damaged or copy protected. Export it again, or try another format. |
| “That file is empty. Choose another one.” | Choose the file again; it may not have finished downloading. |
| “The upload was interrupted. Check your connection and try again.” | Check your connection, then choose Try again or Choose file again. |
| “Too many uploads. Please wait a minute and try again.” | Wait a minute before adding more songs. |
Other things to check
- Stay on a steady connection while a large file uploads. You can fill in the song’s details meanwhile.
- Sign in first. Adding a song needs an account.
- Free includes 3 new songs. If you’ve used them, Jam says so when you add the song (Free and Jam Plus).
If it still fails, email us the message you see, the file’s format and length, and your browser.
