The code didn’t arrive
- Check your spam or junk folder, and any “Promotions” or “Updates” tab.
- Make sure the address is spelled correctly.
- Wait 60 seconds, then choose to send a new code.
Messages and what to do
| Message | What to do |
|---|---|
| “That code is wrong or has expired. Check it, or send a new one.” | Use the newest code, within an hour of receiving it. |
| “Too many attempts. Wait a minute, then try again.” | Wait a minute before trying again. |
| “We couldn’t send a code. Check the address and try again.” | Check the email address for typos. |
| “We couldn’t reach Jam. Check your connection and try again.” | Check your internet connection. |
| “That email and password don’t match. …” | Try again, sign in with an email code, or reset your password. |
| “Confirm your email first: sign in with an email code instead.” | Use an email code this time. |
| “This reset link has expired, or was opened in another browser. …” | Request a new link and open it in the same browser. |
Still stuck
Email us from the address you’re trying to use. Never send us your code or password.
